Mobile / Live
These terms set out how your r999 account works — what you can do, what we are responsible for, and how to reach us when something needs sorting. Access and use depend on local law and are available only where permitted in your region.
By accessing your r999 account, you agree to the conditions described here. These terms apply to all account activity — logging in, placing transactions, using Touch 'n Go eWallet or DuitNow transfers, and contacting support. They do not override local law; where a local rule conflicts, the local rule applies. We update these terms when our practices change. The version shown in your account dashboard after login is the current one. If you continue using your account after a change goes live, that counts as acceptance. If any part is unclear, reach out through the support paths listed on this page before continuing. Transactions through Touch 'n Go eWallet and DuitNow are processed through those providers' own systems. We confirm receipt on our side, but timing and availability depend on those providers and your network at the time. Nothing here limits a right you hold under applicable Malaysian consumer or financial regulation. Where access or eligibility is in question, the answer depends on local law and the eligible regions we serve.
Not every part of your experience is covered by the same set of rules. Here is a plain breakdown of what these terms govern and what sits outside their reach.
Your login credentials, session management and account-level settings are governed by these terms. Keeping your details accurate is your responsibility. If something looks wrong in your account, the correction path is described in the rights section below.
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow or FPX fall under these terms on our side of the transaction. The payment provider's own terms also apply to the same action — both sets of rules run in parallel.
Game content supplied by studios available in the r999 lobby — including titles from PG Soft, Pragmatic Play and Habanero — is covered for availability and fair access. RTP figures are shown only where the studio or provider exposes them directly in the game interface.
Services outside r999's direct control — including payment provider networks, device operating systems and internet connectivity — are not governed by these terms. Issues originating from those services need to be raised with the relevant third party.
This policy gives you specific, usable rights — not just general commitments. After logging in, your account dashboard shows your current transaction history, active settings and any pending items. That record is the starting point for most questions. If a detail on your account is incorrect — a name, contact address or linked wallet — you can submit a correction request through live chat or the support email listed below. We aim to acknowledge correction requests within the timeframe shown in the support section. For questions about how your data is handled or retained, use the same contact paths; you do not need to raise a formal complaint to ask a straightforward question. If you believe a transaction processed through Touch 'n Go eWallet or DuitNow does not match your account record, open a chat session and share the transaction reference. We will check on our side and advise on next steps.
Transaction history, account changes and active settings are all visible after login. Check your dashboard first — most discrepancies are explained there before a support contact is needed.
Contact support via live chat or email with the specific detail that needs changing. Bring any verification the support agent requests. We do not process corrections without confirming identity through the steps shown in your account.
Any section of these terms can be questioned through the support channels below. You do not need a formal process for a routine policy question — live chat handles most queries in a single session.
If your account is locked, a payment is unresolved, or a session ended unexpectedly, raise it through support. Share your account ID and any reference numbers from your Touch 'n Go eWallet or DuitNow provider for faster handling.
When these terms raise a question you cannot resolve through your account dashboard, the routes below connect you directly to the team. Have your account ID ready before starting — it shortens every conversation.
Open the chat icon from any page after login. This is the fastest path for account questions, transaction checks and policy clarifications. Availability is shown on the chat widget when you open it.
For written records — correction requests, data questions or formal policy queries — email support is available through the contact address shown in your account settings. Include your account ID and a clear subject line.
Many policy-related details are self-serve. Transaction history, linked payment methods including Touch 'n Go eWallet and DuitNow, and current account status are all accessible after login without needing to contact the team.
Account security, data handling and retention practices are part of what these terms cover. Here is how each area works in practice.
Access to your r999 account is protected at the login level. We do not store or display your full payment credentials. If you suspect unauthorised access, change your password immediately and contact live chat — the steps shown in your account security settings apply.
We use session cookies to keep your account active while you navigate. Preference cookies remember display settings. You can manage cookie behaviour through your browser settings; doing so may affect some account functions. No marketing profiling is carried out through cookie data alone.
Transaction and account records are retained for the period required under applicable regulations. After that period, records are either deleted or anonymised. If you want to know the retention period for a specific record type, ask through the support email listed in the support section.
To request a correction, deletion or export of account data, contact support with your account ID and a clear description of what you need. We confirm receipt and advise on timing based on the nature of the request and applicable local requirements.
These are the questions we hear most often about how these terms work. If your question is not here, live chat is the fastest way to get a direct answer.
The current version is always shown in your account dashboard after login. We do not maintain a separate archived version — the dashboard version is the one in effect. If you need a copy for your records, save or screenshot the page from your dashboard.
Yes, on our side of the transaction. Touch 'n Go eWallet and DuitNow each have their own provider terms that apply at the same time. Both sets of rules govern the same action. If a transaction shows in your eWallet but not in your r999 account, contact live chat with the provider reference number.
Log in, open live chat and tell the agent which detail needs changing. Bring any verification they request. We handle name, contact and linked wallet corrections this way. We do not process changes by email alone without identity confirmation through the steps in your account.
Account and transaction records are held for the period required under applicable regulations, then deleted or anonymised. The exact retention period depends on the record type and local requirements. Ask through the support email in the contact section if you need the specific figure for your records.
Yes. Your transaction history is visible in the account dashboard after login for the period shown there. For records outside the dashboard window, contact support by email with your account ID. We will confirm availability and the steps to retrieve what you need.
Change your password immediately using the account security settings, then open a live chat session. Share your account ID and describe what you noticed. We will check recent session activity on our side and advise on next steps based on what the records show.