Mobile / Live
These are the legal terms that govern your use of r999, including how we handle your account data, what rights you hold, and how to reach us if something needs correcting. Access to r999 depends on local law and is available only where permitted in your region.
When you create an account with r999, these legal terms come into effect. They set out how we collect and store the details you provide, how your account wallet activity is recorded, and under what conditions you can request a correction or deletion. We do not share your account information with third parties outside of what is required to process transactions through supported payment rails — including Touch 'n Go eWallet and DuitNow — or to comply with a lawful directive. Access to r999 is conditional on local law and is available only in eligible regions. If local regulations in your area restrict online gaming services, these terms cannot override that. It is your responsibility to confirm that access is permitted where you are located before using the platform. We may update these terms from time to time. When we do, the revised version is published at this address. Continuing to use your account after a revision is posted means you accept the updated terms. If you disagree with any change, you should stop using the account and contact support to close it. The version published here is always the current one — we do not maintain archives of previous drafts for public access, but you may request a summary of material changes via live chat or email.
Our legal terms apply specifically to your r999 account and the activity connected to it. Understanding the boundaries helps you know where to direct a question and what falls outside our direct control.
Login credentials, session activity and account-level settings are covered. If you need to update your registered details or review access history, those steps are handled through your account dashboard after login — not through a third-party service.
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow or FPX are within scope for our records and dispute process. Transaction records are visible in your account wallet history. We handle queries about platform-side transaction status — not the e-wallet provider's own terms.
Game content, odds displays and promotional material published on r999 fall under this policy. Availability of specific titles or features may change, and we are not obliged to keep any particular item live indefinitely. Content is governed by the version published at the time you access it.
External providers — including e-wallet platforms, game studios and payment gateways — operate under their own separate terms. We are not liable for those terms or for changes they make independently. Links from r999 to external services do not extend our policy to those destinations.
You hold several practical rights in relation to your r999 account data. These are not automatic triggers — you need to submit a request through the correct channel for each one, and we will respond within a reasonable period. Most account corrections, such as updating a registered mobile number or email address, can be started directly from your account settings page after login without contacting support. For anything that cannot be changed in self-service — such as requesting a full record export or asking us to remove data no longer needed — the process runs through live chat or our support email. We handle each request individually, and response times depend on the nature of what is being asked. We do not delete transaction records that we are required to retain for compliance purposes, but we can clarify exactly what is held and why.
Log in and open the account history section to see your transaction log, wallet activity and session records. If something looks incorrect, note the date and amount before contacting support.
Name, email and registered mobile number can be updated from account settings. Changes to details tied to identity verification may require additional confirmation — follow the prompts shown on that page.
If you have a question about how we handle a specific piece of your data, send it through live chat or the support email listed on this page. Include your account ID so we can locate your record quickly.
To close your account, contact support directly. Outstanding wallet balances must be withdrawn before closure. We will confirm when the process is complete and advise on any retained records we are obliged to keep.
Policy questions need a direct channel, not a general FAQ. Reach us through live chat for the quickest response, or use email if you need to include documents or a detailed account of the issue. Each route connects you to the same support team — choose whichever suits the urgency.
Open the chat icon from any page after login. Provide your account ID at the start of the conversation so the team can pull your records without delay. Live chat is the fastest route for account-specific policy questions.
Use email when your question involves documents, transaction receipts or a detailed written description. Include your registered email address and account ID in every message. We respond to policy-related emails as a priority.
For self-service items — reviewing transaction history, updating contact details, checking wallet status — your account dashboard is the first place to look. Many common questions are resolved there without needing to contact the team.
Account security and responsible data handling are not afterthoughts on r999 — they are built into how the platform stores and processes your information. We use encryption across login sessions and payment flows, including those processed through Touch 'n Go eWallet and DuitNow. Cookies on the site are used for session continuity and basic analytics; you can manage cookie preferences from your browser settings. We do not sell your personal data.
We retain account and transaction data for as long as your account is active and for a period after closure as required by applicable rules. You may request a summary of what we hold by contacting support with your account ID and registered email.
Cookies keep your session active and help us understand how the platform is used at an aggregate level. No cookie data is sold or passed to advertisers. You can clear or block cookies from your browser, though this may affect how your account session behaves.
Login sessions are protected by standard encryption. If you notice unexpected account activity, contact live chat immediately and change your password from account settings. We do not initiate password resets by SMS without a verified request from you.
To correct, export or remove personal data not addressable through self-service settings, submit a written request via live chat or email. Include your account ID. We confirm receipt and advise on the expected handling time for each type of request.
Answers to the policy questions we hear most often. If your question is not covered here, reach out through live chat or support email with your account ID ready.
These terms apply to your account regardless of the device you use. However, access to r999 depends on local law and is available only in eligible regions. If online gaming services are restricted where you are located in Malaysia, you should confirm eligibility before using the account.
Log in and open your account history to view transaction records and session logs. For a broader summary of stored personal data, contact support via live chat or email with your account ID. We will confirm what is held and the legal basis for retaining it.
Most contact details — including email address and registered mobile number — can be updated directly from account settings after login. If a detail is linked to identity verification, the page will show you the additional steps required to complete that change.
Any remaining balance in your account wallet must be withdrawn before closure is processed. Withdrawal routes available to you — including Touch 'n Go eWallet and DuitNow — are shown in the wallet section. Contact support to start the closure process once your balance is clear.
Open your account wallet history, note the date, amount and reference of the transaction in question, then contact live chat. Provide your account ID and the transaction details. Our team will review the record and advise on next steps based on what the platform log shows.
We update these terms when there is a material change to how we operate or what the platform covers. The revised version is published here immediately. We do not send automatic notifications for every revision, so checking this page periodically is the most reliable way to stay current.